In the restaurant industry, the synergy between customer acquisition and retention drives sustainable growth, competitive differentiation and long-term profitability. Balancing these elements ensures ...
GPS tracking firm Hapn exposed the names of thousands of its customers due to a website bug, TechCrunch has learned. A security researcher alerted TechCrunch in late November to customer names and ...
Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...
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